Note: Please visit my profile on LinkedIn for my updated resume.


Illinois Institute of Technology

Master of Science in Technical Communication and Information Design
  • Graduate College Dean's Fellowship award recipient
  • GPA: 4.0/4.0

Valparaiso University

Bachelor of Science in Business Administration, Marketing
  • Graduated summa cum laude
  • Minors: Spanish, Theology
  • International Studies Semester in Cambridge, England
  • "Outstanding Student in Marketing" award recipient
  • Member of Beta Gamma Sigma (business honors society) and Alpha Iota Delta (honors society in decision sciences and information systems)
  • Assistant layout editor of Beacon, university yearbook

Professional Experience

Walt Disney Parks and Resorts Online

Testing and Optimization Producer
November 2012-present
  • Oversee budget and agile workflow for team of web developers, coordinating A/B and multivariate tests on,,, and
Project Management Professional Intern
May-November 2012
  • Coordinated user acceptance testing and partner acceptance testing sessions for the new launched in December 2012

Erica Dekker Communications

Freelance Technical Writer, Editor, and Document Designer
January 2010-May 2012
  • Wrote, administered, and reported the results of a customer survey
  • Project-managed launch of a wiki knowledge management system at a structural engineering firm
  • Wrote and designed three leadership conference discussion guides
  • Proofread marketing collateral

Illinois Institute of Technology

Student Assistant, Marketing and Communications
March 2011-May 2012
  • Wrote and edited titles, keywords, and descriptions for IIT Web pages for better SEO (search engine optimization)
Research Assistant, Lewis Department of Humanities
August 2010-May 2012
  • Supported research on eCommunities, social voting, and text analysis
  • Collected and compiled data
  • Searched academic databases

Willow Creek Association

Content Development Specialist
January-August 2010
  • Project-managed content and launch of two e-learning course pilots
  • Coordinated with speakers and staff to develop content and materials for workshop on innovation
  • Provided content development assistance for webcasts, webinars, and other projects
Resource Development Coordinator
January 2008-January 2010
  • Project-managed online training initiatives
    • Developed business plan for online training
    • Provided content assistance, video editing, and computer graphics for 58 short-form training videos
    • Wrote and designed more than 60 downloadable PDF training tools
    • Produced 15 training webinars
  • Oversaw content of three printed participant's guides
Conference Materials Coordinator
June 2006-December 2007
  • Designed and coordinated printing of breakout handouts
  • Project-managed content for conference notebooks: writing bios, obtaining reprint permissions, gathering images, editing, and proofreading
  • Organized content and contributed to design process for live blogging and online interaction during conferences
Administrative Coordinator
May 2005–May 2006
  • Oversaw scheduling and correspondence for executive director of training
  • Coordinated catering, audiovisual, travel, and note-taking for meetings
  • Submitted expense reports and check requests and maintained department budget
Arts Marketing Writer
August 2004–December 2004
  • Wrote product descriptions and monthly e-mail blitzes
Marketing/Product Development Intern
May 2004–August 2004
  • Wrote product descriptions
  • Worked with project managers, designers, and printers on variety of online and print projects
  • Recruited and helped conduct focus groups

Previous Positions

  • Bank teller
  • Administrative assistant
  • File clerk

Software Skills

  • Audio/Video Editing: Audacity, Final Cut Pro
  • Graphic Design: Adobe Acrobat Professional, InDesign, Photoshop
  • Productivity: Microsoft Excel, Outlook, PowerPoint, Publisher, Word